Thank you for shopping with Soulflame.
We accept returns within 14 days of delivery for unused, unlit candles in their original packaging.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 5–10 business days.
We cannot accept returns for candles that have been used, lit, or damaged after delivery.
If your item arrives damaged, please contact soul.flame.studio.pro@gmail.com within 7 days of receipt with photos, and we will arrange a replacement or refund.
Return shipping costs are the responsibility of the customer unless the product was damaged or defective upon arrival.
Thank you for supporting handcrafted products by Soulflame.